How Can We Help?
Whether you're setting up your stream or need urgent wedding day support, our team is here to ensure your special moment goes perfectly.
Common Help Topics
Getting Started
Setting up your event and sharing links.
Streaming Setup
Camera, audio, and network requirements.
Guest Viewing
Troubleshooting for remote attendees.
Recordings & Replay
Accessing and downloading your video.
Account & Billing
Managing your plan and add-ons.
Wedding Day Help
Urgent assistance during your event.
Wedding Day? Need Help Right Now?
If you are currently streaming or about to go live and experiencing technical issues, use our priority emergency line.
Guest Viewing Help
Stream is buffering or lagging
Try refreshing the page. If the issue persists, check your internet connection or try moving closer to your Wi-Fi router. The video quality will automatically adjust to your connection speed.
No audio
Ensure your device volume is turned up and the video player is not muted. Some browsers mute autoplaying videos by default.
Streaming Setup Help
What internet speed do I need?
We recommend a minimum upload speed of 5 Mbps for a stable 720p stream, and 10 Mbps for 1080p HD. Always run a speed test at your venue before the wedding day.
Can I use my iPhone?
Yes! Modern iPhones have excellent cameras. We highly recommend using a tripod and ensuring the phone is fully charged or plugged into a power bank.
Contact Support
Send us a message and our team will get back to you within 24 hours.